Subscriptions Administrator

The Subscriptions Administrator is responsible for performing a range of daily, weekly and monthly subscription order management tasks in support of IOPP’s renewable journals and ebooks sales business. The successful applicant will provide flexible support across the team and potentially within the wider Enterprise Operations department – for example Licencing and TA operational management.

What will you be doing?
Key job accountabilities include:

• Creating subscriptions in our fulfilment system at the request of Sales Managers
• Administrative processes associated with the annual subscription renewal cycle
• Responding to internal and external customer queries in regard to orders and access
• Assisting with the management of weekly print distributions and print claims for back issues.
• Ad-hoc support for the wider Enterprise Operations teams, particularly during busy times of the year, for example during the renewals cycle, or to cover staff holidays.

About you:

Successful applicants should demonstrate the following:

• GSCE (or equivalent) English Language and Maths
• An excellent command of the English language to ensure correspondence is clear, concise and of a high standard
• Previous administrative experience, including suggestion and creation of new, and enhancement of existing processes
• Ability to anticipate and solve problems
• Ability to prioritise work according to urgency and importance, and be self-sufficient, flexible, and self-motivated to ensure SLAs are met
• Ability to work on their own and as part of a team
• Knowledge of MS Office Applications
• Familiarity of SalesForce.com is desirable, but not essential

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

What we offer:

In addition to a competitive salary, we offer employees an excellent pension scheme (up to 12% company contribution), discretionary annual bonus scheme, 25+ days holiday (not including bank holidays), standard 35-hour working week, volunteering days, and a comprehensive benefits package including private medical insurance, life assurance, and a range of flexible benefits such as cycle to work scheme, discounted gym membership, healthcare cash plan, and payroll giving.

Our modern and contemporary offices are based in the thriving city centre of Bristol, a stone’s throw away from Temple Meads train station, and within walking distance of Cabot Circus shopping centre, and numerous cafés and restaurants. Named on more than one occasion as the best city in the UK to live in, Bristol is a cosmopolitan and creative city boasting a historic harbour, internationally renowned cultural institutions and home to world-class festivals and events.

Flexible Working:

The contractual location of this role is our Bristol office but we have recently moved to a hybrid working model with a dynamic and blended combination of office and remote working, dependent on business and team requirements.

As there will not be a requirement for the person in this role to be in the office on a weekly basis, we are open to considering applicants from a wider geographical area who are happy to travel to Bristol a couple of times a month, subject to business needs.

To apply, please submit your CV and cover note through our careers site.

About us:

IOP Publishing is an international scientific publisher, through which leading-edge research is distributed worldwide. Our rapidly expanding journals programme is published alongside other sources of scientific information in the form of eBooks, magazines and conference proceedings. Other publications include easily accessible community and regional websites. We are a world leader in the development of electronic publishing for the scientific community and have offices in Europe, Asia and the US. Working in the interests of science and scientists, we aim to maximise the impact of the research we publish.

IOP Publishing is central to the Institute of Physics, a not-for-profit society. Any financial surplus earned by IOP Publishing goes to supporting science through the activities of the Institute. With a continuing focus on growth, we recognise that every single person has a real part to play if we’re to achieve our aim of becoming the world’s leading publisher in our field.

IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under-represented backgrounds.

Vision Our vision is that diversity, equity and inclusion (DE&I) are built into our identity in a way that is both natural and sustainable and that is visible through the work we produce, our Ways of Being, our company branding, our professional networks and the colleagues and communities we serve and support.