Publishing Services Assistant

We are currently recruiting for an organised and efficient Publishing Services Assistant to join our high performing Publishing Operations team on a permanent basis.

Role Summary

Providing excellent service contributes to the attraction and retention of top authors and reviewers, and is critical to the future success of IOP Publishing. Publishing Services Assistants work as part of one or more journal teams, supporting in-house peer review staff, and external stakeholders throughout the peer-review process.

As a Publishing Services Assistant you will play a vital role in providing excellent customer service to our authors and reviewers. You will be the main customer contact point throughout the manuscript journey and follow set working procedures to perform various administrative tasks on one or more journal titles. Accurate and prompt data input into our submission system is also an integral part of the role.

Happy to work independently as well as within a team, you will be able to demonstrate excellent organizational skills, be adaptable, quick to learn and have a proactive mindset towards work. We are looking for someone with a keen eye for detail, who can work to very high standards of accuracy when entering data and in written correspondence.

What will you be doing?

Key job accountabilities include:

• Responding to customer queries;
• Ensure timely and efficient movement of articles through the publication process;
• Ensure that permission and copyright agreements are received and accurate;
• Updating the peer review system promptly and accurately;
• Performing final checks on accepted manuscripts.

About you:

Successful applicants should demonstrate the following:

• Customer service experience;
• Admin experience;
• Technical literacy;
• Excellent communication skills;
• Team working skills;
• Time management and organisational skills;
• Good attention to detail.

To apply, please submit your CV and a short cover note through our careers site.

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

We aim to review applications soon after they are received, and will arrange interviews when there’s someone we’re keen to meet, therefore we may conduct interviews prior to the closing date and reserve the right to close the advert early.

Why work with us at IOP Publishing:

Purpose: We are a world leader in the development of electronic publishing for the scientific community – working in the interests of science and scientists, we aim to maximise the impact of the research we publish.

Culture: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience.

Financial benefits: A competitive salary, an excellent pension scheme in the UK (up to 12% company contribution), and a discretionary annual bonus scheme, £200 stipend payment on completion of probationary period, and a range of other useful and cost-saving benefits available through our benefits platform.

Health and Wellbeing: 33+ days holiday (including bank holidays), a 35-hour working week, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand-new office in central Bristol – modern airy and designed with all of our colleagues in mind, for work and social time.

Flexibility: This role is based in Bristol however as there will not be a requirement for the person in this role to be in the office on a weekly basis, we are open to considering applicants from a wider geographical area who are happy to travel to Bristol for quarterly meetings, annual performance reviews, one to one and team meetings, subject to business needs.

And last but not least, did we mention that we are unique: IOP Publishing is central to the Institute of Physics, a not-for-profit society and we gift-aid all our profits to support science through the activities of the Institute.

IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under-represented backgrounds.