Researcher Experience Manager
Company : AIP Publishing
Location : Remote
Closing Date : 16th September 2024
Website : https://grnh.se/605fac0b4us
AIP Publishing is a leading publisher of the physical sciences. Working at AIP Publishing means being part of a mission: to accelerate scientific discovery while reimagining the future of scholarly publishing.
AIPP is proud to have been named one of the Best Companies to Work for in New York in 2020, 2021, 2022, 2023 and 2024. We foster a collaborative, creative atmosphere and encourage an inclusive workplace culture that maximizes individual contributions.
Our excellent benefits package includes:
- Paid time off
- Flexible Work Schedule
- Competitive medical, dental and vision options
- Exceptional retirement benefits
- Training opportunities
- Tuition assistance
AIP Publishing (AIPP) is seeking a Researcher Experience Manager to represent the voice of the researcher-customer on the publishing team and ensure that AIPP provides a best-in-class researcher experience. As a member of the Researcher Engagement Team, the Researcher Experience Manager will partner with colleagues in customer insights, audience engagement, and technology to establish the organization’s researcher experience strategy and drive execution.
If you’re interested in delighting researchers, improving peer review, crafting a seamless submission process, and working in an entrepreneurial, cross-functional environment, we want to hear from you! Candidates should apply by Sunday, June 30, for consideration.
The interview process will take place throughout the month of July. Selected candidates will be invited to a 90-minute first-round interview; finalists will be asked to complete a short task, a 15-minute call with the Director of People & Culture, and a 60-minute second-round interview.
As the Researcher Experience Manager, you will:
- Craft a researcher experience strategy in partnership with publishing, marketing, and technology stakeholders to operationalize voice-of-customer insights and deliver value to researchers in the AIPP ecosystem.
- Be a leading voice in AIPP’s peer review experience strategy, driving reviewer initiatives, improving the author experience in the cascade program, optimizing peer review system workflows, and improving value delivery during the peer review and publication processes.
- Serve as our resident expert on peer review and researcher needs, staying up to date on industry trends and competitor offerings and ensuring AIPP is at the forefront of researcher experience innovation.
- Connect researcher experience initiatives to business outcomes. Measure the efficacy of researcher experience initiatives through reporting on trends in time to publication, net promoter score, and other metrics related to customer/user experience.
We’re looking for:
- In-depth knowledge of peer review systems, models, and emerging innovations. You’re curious, engaged with the industry, and excited to leverage those insights to build a strategy.
- 2+ years’ experience leading cross-functional projects. You are an exceptional collaborator with strong analytical and project management skills. A project management certification and experience with vendor management is a plus.
- A bias toward action and technology optimism. You have an entrepreneurial mindset and enjoy using technology to solve problems. Familiarity with collaboration and project management software, ticketing systems, CRMs, Smartsheet, and generative AI tools such as ChatGPT is a plus.
- Willingness to travel approximately 2-6 times per year for in-person meetings and industry conferences.
Additional details:
$68,000 - $78,000
Salary within the above posted range is based on a variety of factors including relevant experience.
To be considered candidates must reside within NY, NJ, CT, MD, VA, PA, MA, RI or Washington, DC. This is a remote first plus convening opportunity.
A wholly owned not-for-profit subsidiary of the American Institute of Physics (AIP), AIP Publishing’s mission is to advance, promote, and serve the physical sciences for the benefit of humanity by breaking barriers to open, equitable research communication and empowering researchers to accelerate global progress. AIP Publishing supports the charitable, scientific, and educational purposes of AIP through scholarly publishing activities on its behalf and on behalf of our publishing partners. Our publishing portfolio includes digital books, AIP Conference Proceedings, and peer-reviewed journals across a spectrum of research areas, including our flagship titles Applied Physics Reviews, Applied Physics Letters, Journal of Applied Physics, and The Journal of Chemical Physics.
AIP Publishing is proud to be an Equal Opportunity Employer